Support

iD Mobile Support

Welcome to the iD Mobile Support page! Whether you're experiencing technical issues, need help managing your account, or have questions about your mobile plan, we’re here to help. Below, you'll find the resources to troubleshoot problems, manage your account, and contact us directly for assistance.

1. Contacting iD Mobile Support

We offer multiple ways to reach our support team for fast and helpful assistance:

Phone Support

For immediate help, you can contact our customer support team via phone. Our lines are open Monday to Friday, from 8:00 AM to 5:00 PM.

  • Support Hotline: 010 023 1317

Email Support

If you prefer to get in touch by email, you can reach our support team at:

  • Email Address: support@idmobile.co.za

Please provide your account details, a description of the issue, and any relevant error messages to help us resolve your query faster.

Live Chat Support

For quick and real-time assistance, use our Live Chat feature, available on our website. Click the Chat button at the bottom right corner of the page to get connected with an agent instantly.

Social Media Support

You can also reach us via our social media channels for assistance:

  • Facebook: Internet Deals
  • Twitter: Internet Deals
  • Instagram: Internet Deals

Our social media team is available during business hours to assist with any questions.

2. Self-Service Options

If you're looking for solutions to common issues, our self-service options can help you resolve your query without needing to contact support.

My iD Mobile Account

Log into your iD Mobile account to manage your profile, check your usage, pay your bill, change your plan, and more.

  • Login to My Account: [Insert login link]

Billing & Payments

  • How to pay my bill?
    You can pay your bill online via credit card, debit card, or EFT (bank transfer). Go to the Billing section of your account to make a payment.
  • View Past Bills
    Access your billing history, including past statements, usage details, and payment records, in the Billing section of your account.

Usage & Data

  • How to check my data usage?
    Check your data, call, and SMS usage by logging into your account. You’ll see a breakdown of your usage for the current billing cycle, as well as any available data add-ons.
  • Top-Up My Data
    Need more data? Easily top up your prepaid balance or purchase additional data packages through the Top-Up section of the website or mobile app.

Changing or Upgrading Your Plan

If you're looking to change your mobile plan or upgrade to a different option, you can do so directly from your account. Visit the Plan Management section to select a new plan or add-ons.

3. Troubleshooting Common Issues

I can't make or receive calls.

  • Check your signal: Ensure you're in an area with network coverage. You can view our [Coverage Map](insert link) to check if you’re in a supported area.
  • Check your balance: If your balance is insufficient, you may not be able to make calls. Please top-up your account.
  • Restart your device: Try restarting your phone to refresh your network connection.
  • Clear call settings: Ensure call forwarding or call barring isn’t active on your device.

If you're still having issues, please contact our support team.

My mobile data is not working.

  • Ensure data is enabled: Check that mobile data is turned on in your device settings.
  • Restart your phone: Sometimes, restarting your device can help establish a stable data connection.
  • Check your data usage: If you've exceeded your data limit, you might need to top-up. Log into your account to check your data usage.
  • Check for network outages: Visit our Network Status page to see if there are any outages in your area.

If the issue persists, our customer support team is available to assist.

I can't send or receive SMS messages.

  • Check your messaging app settings: Make sure your messaging app is set up correctly.
  • Ensure you have enough balance: If your account balance is low, you may not be able to send SMS messages.
  • Restart your phone: A simple restart can often solve issues related to messaging.

4. Managing Your iD Mobile Account

How do I change my plan or add more data?

To change your plan or add additional data, log into your iD Mobile account and go to the Plan Management section. You can select a new plan or purchase data add-ons.

How do I cancel my iD Mobile plan?

If you wish to cancel your plan, please contact our customer support team. If you're on a postpaid plan, be aware of any outstanding balance or cancellation fees that may apply.

How do I keep my number when switching to iD Mobile?

iD Mobile supports Mobile Number Portability (MNP). You can port your current number to iD Mobile by providing us with your existing mobile number and service provider details. We’ll handle the transfer for you, ensuring minimal disruption.

5. FAQ Section

What is iD Mobile?

iD Mobile is a mobile virtual network operator (MVNO) offering affordable mobile services, including data, voice, and SMS plans. We operate using major network infrastructure in South Africa to deliver reliable coverage.

How do I switch to iD Mobile?

Switching is easy! Choose your plan on our website and sign up. If you want to keep your current phone number, simply use our Mobile Number Portability service.

Can I use my iD Mobile service internationally?

Yes, iD Mobile offers international roaming. Please visit our Roaming page for details on roaming charges and supported countries.

6. Network Status & Coverage

Network Status: If you’re experiencing connectivity issues, check our Network Status page for updates on any ongoing network maintenance or outages in your area.

  • Check Network Status:Check coverage in your area

7. Additional Resources

  • Terms & Conditions: Review the full terms and conditions for iD Mobile services.
  • Privacy Policy: Learn how we collect and protect your personal data.
  • Coverage Map: Check the signal strength in your area.

8. Feedback

Your experience matters to us! If you have any feedback or suggestions on how we can improve our service, please don’t hesitate to share. We’re always looking for ways to enhance your experience with iD Mobile.

For more help, please visit the full iD Mobile Help Centre or contact us using any of the support channels above.

This Support Page provides detailed and easy-to-access resources for iD Mobile customers, helping them troubleshoot common issues, manage their accounts, and find useful information quickly. If you need further assistance, our support team is always ready to help.
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