FAQ

FAQ for Internet Deals (Pty) and iD Mobile (www.idmobile.co.za)

General Questions

  1. What is Internet Deals (Pty)?

Internet Deals (Pty) is a platform that helps consumers find and compare the best internet deals available, including mobile data, voice plans, home Wi-Fi solutions, routers, and fibre plans. Whether you're looking for personal or business internet options, we aim to connect you with the best service providers and deals to suit your needs.

Mobile Data & Voice Plans

  1. How can I find the best mobile data plan on Internet Deals (Pty)?

You can visit our website and use the comparison tool to filter through a variety of mobile data plans. You can compare different data sizes, speeds, and providers to find the plan that fits your usage and budget.

  1. What types of mobile voice plans are available?

We offer a variety of voice plans that include prepaid, postpaid, and hybrid options. You can choose based on your calling habits—whether you're making local calls, international calls, or need a plan with unlimited minutes.

  1. How do I know which mobile data plan is right for me?

To choose the best mobile data plan, consider your average monthly data usage. If you mostly browse social media or send messages, a smaller data package may be enough. If you stream videos, play online games, or work remotely, you’ll need a larger data plan with faster speeds. Use our comparison tool to help you decide.

Home Wi-Fi & Routers

  1. Can I find a good home Wi-Fi plan on Internet Deals (Pty)?

Yes, on Internet Deals (Pty), we offer various home Wi-Fi plans, from entry-level broadband packages to premium fibre deals. You can compare different speeds and pricing to find a plan that fits your home’s internet needs.

  1. What types of routers are available through Internet Deals (Pty)?

We offer a wide selection of routers, including Wi-Fi 6 routers, mesh systems for larger homes, and high-speed routers for uninterrupted streaming or gaming. You can also filter routers by speed, range, and brand.

Fibre Plans for Business

  1. Do you offer fibre internet plans for businesses?

Yes, Internet Deals (Pty) offers a range of fibre-to-the-business (FTTB) plans with varying speeds and data packages. These plans are designed to support multiple devices and high-bandwidth activities in your office, ensuring your business runs smoothly.

  1. How do I choose the right fibre plan for my business?

When selecting a fibre plan for your business, consider the number of employees, the type of work you do, and how much data you use. Larger businesses or those with heavy data demands (like cloud storage, video conferencing, etc.) will require higher-speed plans, while small businesses may only need moderate-speed options.

Account Management & Payments

  1. How can I manage my account on Internet Deals (Pty)?

Once you sign up, you can easily manage your account through our customer portal. You can update your personal information, track your service requests, and manage payments for your chosen plan.

  1. What payment methods are accepted?

We accept various payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and payment via selected mobile wallets or payment gateways. Be sure to check your payment options at checkout.

About iD Mobile (www.idmobile.co.za)

  1. What is iD Mobile?

iD Mobile is a South African mobile virtual network operator (MVNO) that offers mobile data, voice plans, and various internet solutions for individuals and businesses. They provide affordable and flexible plans with no long-term commitments, aiming to give customers the best value for their money.

  1. How can I sign up for iD Mobile services?

To sign up for iD Mobile services, visit www.idmobile.co.za, select your preferred plan (prepaid or contract), and follow the instructions to complete the registration process. You’ll need to provide your personal information and proof of identity for verification.

  1. Does iD Mobile offer data roll-over?

Yes, iD Mobile offers data rollover options on selected plans. Unused data can be rolled over to the next month, giving you more flexibility and value for your money. Check the terms and conditions of your chosen plan for details.

  1. Can I switch to iD Mobile if I’m already with another provider?

Yes, iD Mobile allows you to switch from your current provider. They offer number portability, which means you can keep your existing phone number while moving to iD Mobile. The process is simple, and iD Mobile will guide you through it.

  1. What customer support options are available with iD Mobile?

iD Mobile offers various customer support channels, including online support, a dedicated helpline, and a customer service center. You can reach out for any account, billing, or service-related inquiries.

Technical Support & Troubleshooting

  1. What should I do if I have trouble connecting to the internet?

If you're having trouble connecting to the internet, try restarting your device, checking for network outages in your area, or troubleshooting your router settings. If the problem persists, feel free to contact customer support for further assistance.

  1. How do I reset my Wi-Fi router?

To reset your Wi-Fi router, locate the reset button (usually a small pinhole) on the back of the router. Hold it down for 10-30 seconds until the router restarts. You’ll need to reconfigure your Wi-Fi settings afterward.

Promotions & Special Offers

  1. Are there any special deals or promotions available?

Yes! Internet Deals (Pty) frequently offers exclusive deals and discounts on internet and mobile services. Check our website regularly for the latest promotions or sign up for our newsletter to stay updated on the best deals.

  1. How can I stay informed about new deals and offers?

To stay informed about new offers, sign up for our newsletter or follow Internet Deals (Pty) and iD Mobile on social media for the latest updates, promotions, and special deals.

For any further questions or personalized assistance, don’t hesitate to contact us directly through our website or customer support channels.

This FAQ covers a wide range of topics for both Internet Deals (Pty) and iD Mobile users, ensuring that customers can find quick answers to common queries about mobile data, internet services, routers, and more.
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