iD Mobile Help Centre
Welcome to the iD Mobile Help Centre! Here you'll find everything you need to manage your iD Mobile account, troubleshoot issues, and get the most out of your services. If you can't find the answer you're looking for, don't hesitate to contact our customer support team.
1. Account Management
How do I create an iD Mobile account?
To create an account, simply visit our website at www.idmobile.co.za, click on Sign Up in the top-right corner, and follow the prompts to enter your details. You’ll need to provide personal information, proof of ID, and a valid payment method.
How do I update my personal details?
To update your personal details, log into your account and go to the Account Settings section. From there, you can update your contact information, address, and payment methods. If you need to change your ID details, please contact customer support for assistance.
How do I view my usage?
To check your data, voice, and SMS usage, log into your iD Mobile account on the website or mobile app. In your Usage Dashboard, you can view the breakdown of your usage, including any excess data charges if applicable.
How do I cancel my iD Mobile plan?
You can cancel your plan by contacting our customer support team. If you are on a contract, please be aware of the cancellation policy and any outstanding balance or termination fees that may apply.
2. Billing & Payments
What payment methods do you accept?
We accept various payment methods including:
- Credit and debit cards (Visa, MasterCard, American Express)
- Direct bank transfers (EFT)
- Debit orders (for postpaid plans)
How do I pay my bill?
You can pay your bill online through the iD Mobile website or mobile app. Simply log into your account, go to the Billing section, and follow the instructions to complete your payment.
Can I view my past bills?
Yes, you can view your past bills by logging into your iD Mobile account and navigating to the Billing History section. Here you will find your monthly statements, including any payments made and outstanding balances.
What happens if I miss a payment?
If you miss a payment, your iD Mobile service may be temporarily suspended until the outstanding balance is paid. We will send you reminders before service suspension. If your service is suspended, you can easily make the payment online to restore it.
3. Mobile Plans & Services
What plans do you offer?
iD Mobile offers a variety of prepaid and postpaid plans, including:
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Prepaid Plans: Pay upfront for data, voice, and text. Top up as you go.
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Postpaid Plans: Enjoy monthly billing with flexible data, voice, and SMS options.
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Data-Only Plans: Perfect for mobile internet users who only need data.
Visit our Plans page for more details and to choose the plan that best suits your needs.
How do I change my mobile plan?
To change your plan, log into your iD Mobile account and go to the Plan Management section. From there, you can select a new plan and apply the changes. Changes are effective immediately for prepaid plans, but postpaid changes may require the next billing cycle.
How do I add more data or minutes?
If you’re running low on data or minutes, you can easily top-up by logging into your account or using the Top-Up feature on the mobile app. You can choose from various data packages or add-on options.
Can I use my iD Mobile service abroad?
Yes, iD Mobile offers international roaming services. However, roaming charges may apply. Please check our Roaming Services page for detailed information about roaming rates and coverage.
4. Troubleshooting & Technical Support
I’m not getting a signal. What should I do?
If you’re not receiving a signal, follow these troubleshooting steps:
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Restart your device: Sometimes a simple reboot can resolve connectivity issues.
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Check your coverage: Ensure you're in an area with coverage. Use our Coverage Map to check signal strength in your location.
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Check for outages: Visit our Network Status page to see if there are any ongoing outages in your area.
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Reset your network settings: Go to your device's settings and reset your mobile network settings.
If the issue persists, please contact our technical support team for further assistance.
I can't make calls or send texts. What should I do?
First, ensure that your balance is sufficient for calls and texts. If your balance is fine, try the following:
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Restart your device.
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Check call settings: Ensure call forwarding or call barring isn’t activated.
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Clear your message inbox: If it’s full, you may not be able to send messages.
If you’re still having trouble, contact our support team.
How do I unlock my phone?
If you purchased your phone from iD Mobile and it’s locked to our network, we can help you unlock it. Contact customer support to request an unlock code. Keep in mind that unlocking a phone may be subject to a fee, depending on your contract terms.
5. Customer Support
How can I contact iD Mobile support?
You can reach our customer support team via:
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Phone: Call our support hotline at [insert number]
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Email: Send us an email at [insert email address]
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Live Chat: Use the live chat feature on our website for immediate assistance.
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Social Media: Connect with us on social media platforms for support and updates.
6. FAQs
What is iD Mobile?
iD Mobile is a mobile virtual network operator (MVNO) in South Africa offering flexible prepaid and postpaid mobile plans, including data, voice, and text packages. We partner with major network providers to give you the best coverage and value.
How do I switch to iD Mobile?
Switching to iD Mobile is simple! Visit our website, choose your plan, and sign up. If you wish to keep your current phone number, we offer Mobile Number Portability (MNP) so you can transfer your number from your current network to iD Mobile seamlessly.
Can I keep my number if I switch?
Yes, iD Mobile supports Mobile Number Portability (MNP), allowing you to keep your current phone number when switching to our network. Simply provide us with your current service provider details and follow the steps to port your number.
7. Additional Resources
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Coverage Map: Check the network coverage in your area.
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Roaming Services: Get details on international roaming charges.
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Terms & Conditions: Read our full terms of service.
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Privacy Policy: Understand how your data is protected.
Contact iD Mobile Support
For additional questions, concerns, or support, please contact us through our support channels:
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Phone: 010 023 1317
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Email: info@idmobile.co.za
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Whatsapp Chat: +27790806794
This Help Centre page covers the essential topics and common queries for iD Mobile customers, ensuring you have all the resources you need to manage your account and resolve any issues quickly.
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